Welcome to the Alter-Pack Inc
Definition of Terms
• Affiliate: An advertising partner of Alter-Pack Inc
• Customer: An organization that interacts with Alter-Pack Inc’s audience. Interaction may take the form of advertising, information from a supplier, or sponsorship.
• Registered User: A user is a visitor for Alter-Pack Inc products or services.
• Third-Party Content: White papers, data, and other documents owned by content providers and made available to Alter-Pack Inc’s audience.
Information We Collect
When you become a User with Alter-Pack Inc, we may collect the following personal data:
• Name and contact details
• User name
• Company name and address
• Job function
• Subscription preferences
• Information about the device(s) you use
• Information about service usage
• Authentication data
• Location data
• Time zone
• Other information you provide to us
How We Use Information We Collect
Alter-Pack Inc uses (and where specified, shares) your personal information for the following purposes:
To provide support or other services
Alter-Pack Inc may use your personal information to provide you with support that you have requested. Alter-Pack Inc may also use your personal information to respond directly to your requests for information, including newsletter subscriptions, webinar registrations, to forward your contact information to the appropriate resource for follow-up related to your interests, and other support requests.
To provide information based on your needs and respond to your requests
Alter-Pack Inc may use your personal information to provide you with new products, notices of new or enhanced products, product updates or releases, website features, or service developments.
To provide online forums
To select content, improve quality, and facilitate use of our websites
Alter-Pack Inc may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and deliver personalized content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of our websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, and preserve information between sessions).
To communicate with you about a webinar
We may communicate with you about a webinar. This may include information about the content, logistics, updates, and additional information related to the webinar.
To engage with third-parties
Alter-Pack Inc may share your personal data with third-parties in connection with services that these individuals or entities perform for or with Alter-Pack Inc These third-parties are restricted from using this data in any way other than to provide services for Alter-Pack Inc or for the collaboration in which they and Alter-Pack Inc are contractually engaged (for example, hosting an Alter-Pack Inc database or engaging in data processing on Alter-Pack Inc’s behalf). These third-parties are carefully selected by Alter-Pack Inc and obligated to keep your data secure.
To get feedback or input from you
In order to deliver products and services of the most interest to our audience and Customers, from time to time, we may ask existing advertisers and Users to provide us with input and feedback (for example, through surveys, usability studies, and focus groups).
To Forward to a Friend
We use third-party email addresses provided for the “email a friend” feature only for the purpose of sending newsletters, Product Alerts or webinar invitations to a subscriber-specified third-party, and for no other purpose.
Disclosure of Personal Information
When you become a User with Alter-Pack Inc, your contact information and details will not be shared with anyone other than Alter-Pack Inc and its Customers. Information you provide when registering for, or participating in, a webinar or downloading a white paper, may be shared with our Customer, the webinar or white paper sponsor. The sponsor may use this information in a manner that is common within their industry, e.g., contacting you with product information or to assess your interest in their products and services. The treatment of such information is subject to the privacy policies of the sponsor. The sponsor may contact you after the white paper download or webinar regarding updates or regarding related products and services. You should contact the sponsor directly if you have any questions about their use of your information.
How Can You Control Your Information?
Users who prefer not to provide data requested for any of our registration processes do not need to register with us. While you can still view some of the content and use some of the services offered by our site without registering, certain products or services may not be available to you.
During our website and webinar registration process, we provide to users the option to opt-in or opt-out of receiving our email newsletters, Product Alerts, webinar promotional invitations, or emails from third-parties. Users who opt-in may also remove themselves from our email lists at any time through the edit profile pages or by following the instructions at the end of any email received from our Alter-Pack Inc family of products.
You can control the information we have about you and how we use it in several ways:
• Access and Updating of Information
The instructions to review, amend, or delete your information may be found in the edit profile area on our site –email Altercanada@gmail.com
Users may change information at any time and as often as necessary. Users who are experiencing problems with our services, or who have questions about how our services work, can contact us by sending an email to: Altercanada@gmail.com
• Registration Password
Your profile information is password-protected to control access to this information by third-parties. We recommend that you do not divulge your password to anyone. Alter-Pack Inc never asks for passwords in unsolicited phone calls or unsolicited emails. Remember to sign out and close your browser window when you have finished using any of our sites. This will prevent others from accessing your profile information, e.g., instances where you may share a computer with someone else or are using a computer in a public place such as a library or internet café.
To contact us regarding a privacy issue, please send an e-mail to Altercanada@gmail.com. Where applicable, please be sure to include the site, or product so that we may better serve you.
We collect information about the services you use and how you use them (e.g., viewing a technical video, visiting an advertiser’s page on our site, or reading an article in the News & Analysis section). This information includes:
We collect device-specific information (e.g., hardware model, operating system version, unique device identifiers, and mobile network information).
Alter-Pack Inc automatically records the Internet Protocol (IP) addresses of visitors. The IP address is a unique number assigned to every computer on the internet. Generally, an IP address changes each time you connect to the internet (it is a “dynamic” address). Note, however, that if you have a broadband connection, depending on your individual circumstance, the IP address that we collect may contain information that could be deemed identifiable. This is because, with some broadband connections, your IP address doesn’t change (it is “static”) and could be associated with your personal computer.
We track pages visited on Alter-Pack Inc’s websites, the amount of time spent on those pages, and the types of searches done on them.
Alter-Pack Inc also captures and stores information that you transmit. This may include:
• Browser/Device type/version
• Operating system used
• Media Access Control (MAC) address
• Date and time of the server request
• Volume of data transferred
Unique Application Numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Alter-Pack Inc
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and Web Beacons
Cookies and web beacons are electronic placeholders that are placed on your device by websites to track your individual movements on that website over time. Alter-Pack Inc uses both session-based cookies (which last only for the duration of the user’s session) and persistent cookies (which remain on your device and provides information about the session you are in and waits for the next time you use that site again).
These cookies and web beacons provide useful information to Alter-Pack Inc, enabling us to recognize repeat users, facilitate the user’s access to and use of our sites, allows us to track usage behavior, and to balance the usage of our websites on all Alter-Pack Inc web servers.
Tracking cookies, third-party cookies, and other technologies such as web beacons may be used to process additional information, enable non-core functionalities on the Alter-Pack Inc website and enable third-party functions (such as a social media “share” link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.
Third-Party and Co-branded Web Sites
Some Third-Party Content made available through other organizations is maintained on the website of the content provider, and not on the Alter-Pack Inc site. This means that when you click through to that Third-Party Content, you will be leaving the Alter-Pack Inc website. It will be clear to you when this happens, as the look and feel of your web page will change, and the URL will no longer refer to a website owned and operated by Alter-Pack Inc
Disclosure of Anonymous, Aggregated Information
Alter-Pack Inc provides summary reports to our Affiliates, Customers and other third-party suppliers, advertisers, and service providers, based on our analysis of clickstream data. This aggregated information is anonymous and does not disclose any personal data about individual users.
Legal and Regulatory Information
Personal Data about Minors and Children
Alter-Pack Inc does not knowingly collect data from or about children under sixteen (16) years of age without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16, please contact us.
Collaboration with Authorities
Alter-Pack Inc has appointed and mandated a privacy officer who represents the regulatory authorities inside the Alter-Pack Inc organization, and in return represents the Alter-Pack Inc organization to regulatory authorities.
The Alter-Pack Inc privacy officer will ensure proper communication with the relevant regulatory authority for privacy. The privacy officer will lead investigative action, complaint handling, and data breach notification. The privacy officer will also monitor regulatory changes and consult the regulatory authority where implementation of a regulatory or technological change leads to doubt.
Alter-Pack Inc reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.
Transfer of Information to Other Countries
As a global organization, Alter-Pack Inc engages in a number of international activities. In connection with the management of those activities, Alter-Pack Inc may transfer information to other countries. By submitting your information to Alter-Pack Inc via our websites, or in connection with your interactions with Alter-Pack Inc offline, you consent to such transfers and to the processing of this information in other countries.
Your California Privacy Rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with Alter-Pack Inc is primarily for personal, family, or household purposes, you may request certain data regarding Alter-Pack Inc disclosure, if any, of personal information to third parties for the third-parties’ direct marketing purposes. To make such a request, please send an email to Altercanada@gmail.com with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by S.B. 27’s requirements.
Your European Union Privacy Rights
Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to Altercanada@gmail.com with “GDPR Request” in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Please note additional information may be requested prior to initiation of a request and that Alter-Pack Inc reserves the right to charge a fee with respect to certain requests. Upon Alter-Pack Inc completion of its review, you will be notified if your request has been granted, denied, or exemptions apply.
If all or part of Alter-Pack Inc is sold, merged, or otherwise transferred to another entity, the profile information and activity data that you have provided to us may be transferred as part of that transaction.
If you have any questions about the policy, you can write to:
• Alter-Pack Inc
• 67 West More Dr, Unit 5
• Etobicoke, M9V 3Y6
• Attention: User Services
• Email: Altercanada@gmail.com
31 May 2013